Our client is a fast-growing property management company with an exciting and entrepreneurial work environment. Their sole focus is the student housing sector at USC. They offer first-rate professional property management services and understand the importance of protecting and growing our clients’ valued real estate assets. Their proactive property management approach, using best-of-class technology combined with superior customer service, ensures that our properties operate and perform at an optimal level. The Team is dedicated to providing a level of service that surpasses expected standards in the student housing space. 

We are seeking a hard-charging, well-organized, and problem-solving Portfolio Manager who will oversee our properties and manage our property staff. The ideal candidate has the capacity and expertise to take our client to the next level of growth. 

Ideal Candidates

• 3 to 5 years of residential property management experience and at least 1 year of directly managing and working with staff, third-party vendors, and clients. Previous student housing experience is a major plus.
• Strong customer service and resident relations skills
• Proactive, prioritizes effectively, works independently, resourceful, multi-tasker
• Proficiency in Appfolio Property Management software a strong plus
• Preferred: California real estate salesperson’s license, fluent in Spanish, IREM ARM or CPM
• Certification, experience with SCEP inspections and LA-RSO
  

Responsibilities

• Minimum 3 years of residential portfolio or multi-site management experience, student housing experience preferred.
• Experience managing staff, third-party vendors, and residents.
• Proficient in creating and managing budgets and variance reports.
• Demonstrated responsibility in the completion and timely submission of weekly, monthly, quarterly and annual reports.
• Experience with multiple small sites.
• Strong communication, customer service and resident relations skills
• Proactive, prioritize effectively, work independently, resourceful, and with strong multi-tasking skills.
• Proficiency in Property Management software.
• Preferred: California real estate license, IREM ARM or CPM
• Certification, experience with SCEP inspections and LA-RSO
• Bi-lingual Spanish preferred

Portfolio Manager Job Description

• Maintain best-in-market curb appeal for all properties in the portfolio
• Create Annual Capital and Operating Expense Budgets for all properties in the portfolio
• Perform monthly Budget Variance Reporting to identify issues and opportunities to maximize Net Operating Income for the portfolio
• Direct all activities of the maintenance staff to maintain properties, identify problem areas, and provide first-class maintenance service to tenants

• Direct all activities of the Property Coordinators and other Property management staff
• Provide Weekly Reports to the Upper Management and Executive teams for review
• Identify reliable and cost-effective third-party vendors and negotiate service contracts
• Maintain an excellent customer service relationship with both residents and property owners in accordance with clients philosophy and values
• Ensure compliance with Federal, State, and Local Fair Housing Laws
• Address tenant issues from both residents and co-signers and find win-win solutions to solutions for problems with minimal need for input from Upper Management
• Manage delinquency and collections of unpaid rents, late fees, and other charges
• Keep an open dialogue with the property owner on vacancies, residents, the physical condition of the property, etc.
• Other tasks as assigned and reasonably expected from this position

Annual Unit Turnovers

This position will also oversee the annual fall turnover for all properties. The ideal candidate will have experience in managing student housing turn. The Property Manager will have full P&L responsibility for the performance of turn and must be competent in the following areas:

• Budgeting – Preparation and management of a Turnover budget
• Staffing planning for the execution of turnover – Allocating current labor resources and hiring additional seasonal labor as necessary to complete the project
• Procuring contractors and executing contracts for turnover work to be performed
• Managing pre- and final inspections of all units
• Managing the move-out, maintenance, painting, and cleaning of all units to have them move-in ready for all new tenants
• Oversee tenant chargebacks and work with accounting to distribute Final Account Statements

Property Management Personnel and our clients are equal opportunity employers and we will consider qualified applicants with criminal histories in a manner consistent with the California and Los Angeles Fair Chance Initiative for Hiring.